Information We Collect
Virtuoso collects the details provided by you at the point of your enquiry for our services. This may include your name, address, e-mail address, telephone number .
We also monitor customer traffic patterns on the Website and we monitor use of the Website which enables us to improve the service we provide to our customers via the Website. Like most websites, there is certain information that is automatically tracked including the website you came from, which website you go to next and any searches you have done. This information is used for internal purposes to monitor activity on the Website only. It is kept in a form that does not identify individuals and is deleted after 12 months.
Use of your information
Virtuoso will use your information to personalise our service to you and to our other customers. We will use your contact details to communicate directly with you and we may use your information to send you details of any promotions or special offers, new services and news about Virtuoso. We may contact you by post, telephone, or fax for these purpopses.
We like to hear from our customers and associates to help us improve our service and products. From time to time, we may contact you by post, telephone or fax to ask your opinions. If you do not want to be contacted by post, telephone or fax for these purposes please contact us by e-mail at: [email protected]
If you would like to receive information from us by e-mail regarding promotions, special offers, new services and news, or if you would like us to contact you to ask your opinions by e-mail, please contact us at by e-mail at: [email protected]
Do we share your information with others?
We may need to pass your information on to others for the sole purpose of being able to provide you with the services you have requested from us. By entering into an agreement with us to provide you with services, you consent to us passing on your details in this way. If you permit us to pass your information on to selected third parties (by indicating at the time of your initial enquiry with Virtuoso) we may also occasionally pass your details to our other business associates, or other carefully selected organisations to enable you to receive details of promotions, products and services that may be of interest to you.
Virtuoso reserves the right to pass any or all of your personal information to the police or any other relevant body for the purposes of crime detection or prevention or for any purpose associated with your misuse or suspected misuse of the Website or in relation to any legal proceedings or prospective legal proceedings.
Keeping your information up to date
We endeavour to keep all information we hold as accurate and up to date as possible. Should you need to notify us of any changes to the information you have previously given us, or you are aware of any inaccuracy in the information we hold on you, please notify us by e-mail at: [email protected] or write to us at: Virtuoso, Swale House, Mandale Business Park, Belmont, Durham, DH1 1TH.
We may contact you by telephone, e-mail or post periodically to check that the information we hold about you is correct and up to date. This is necessary to comply with our obligations under data protection legislation and by submitting your information to us you consent to us doing so.
How to stop receiving marketing information from us
If you wish to no longer receive marketing or market research communications from us you can write to us at: Virtuoso, Swale House, Mandale Business Park, Belmont, Durham, DH1 1TH or e-mail us at: [email protected] indicating this. You will then receive no more communications from us.
If you would like us to remove your details from our system, please also contact us confirming this. This may not always be possible, we may have to retain your details for administrative purposes or to comply with our obligations under the Data Protection Act 1998. If it is not possible, we will explain why. If it is possible we will endeavour to do so within 48 hours but we will not be liable for any failure to meet this deadline.
Your rights to access your information
You have the right to request access to any personal data that we hold about you. To obtain a copy of the personal information Virtuoso holds about you, please send a £10 fee and a written request to Virtuoso, Swale House, Mandale Business Park, Belmont, Durham, DH1 1TH, quoting: Security and Privacy Enquiry. We will send to you a copy of the personal data we hold about you or advise you why we are entitled to refuse to let you have access to such data.
Data Protection Legislation
Virtuoso is a business registered with the Information Commissioner under registration No: Z5512417.and complies with the Data Protection Act 1998 in respect of any personal data we hold.